About Our Customer Support

Coord Sets is more than just a clothing brand — we are a team of people passionate about delivering beautifully crafted coordinated sets that make you look and feel your best. And that commitment doesn't stop at the checkout page. Our dedicated support team works tirelessly to make sure every customer has a smooth, hassle-free experience from the moment they browse our collection to the moment they slip into their new favourite outfit.

We understand that online shopping can sometimes come with questions and concerns. Maybe you're unsure about which size will fit you best. Perhaps you'd like to know when a sold-out design will be restocked. Or maybe you simply want to share how much you loved your new coord set — whatever it is, we genuinely want to hear from you. Your feedback shapes our designs, our service, and our future collections.

At Coord Sets, we treat every message with care and priority. Our customer happiness team is trained to resolve your concerns quickly and fairly because we believe that trust is built one interaction at a time.

Our Support Hours

Our customer support team is available Monday through Saturday from 10:00 AM to 5:00 PM Indian Standard Time (IST). During these hours, we actively respond to emails, Instagram DMs, and any other incoming queries.

On Sundays, our support team takes a well-deserved rest. However, you can still send us your queries on Sunday — they will be queued and addressed first thing on the next working day, which is Monday. We make it a point to clear all weekend queries before moving to new ones, so rest assured your message won't get lost.

During festive seasons, major sale events, or new collection launches, response times may be slightly longer than usual due to the high volume of messages we receive. We appreciate your patience during these times and assure you that every query will be answered in the order it was received.

What We Can Help You With

Our support team is equipped to handle a wide variety of questions and concerns. Below are some of the most common areas where we can assist you:

Order Tracking & Delivery Updates: Once your order is dispatched, you will receive a tracking link via email. If you haven't received your tracking details, or if your order seems delayed, simply write to us with your Order ID and we'll provide you with the latest shipping update. We work with trusted logistics partners across India to ensure your coord sets reach you safely and on time.

Returns & Exchange Requests: At Coord Sets, we want you to be completely happy with your purchase. If for any reason you're not satisfied — whether it's a size mismatch, a different product than expected, or a quality concern — our returns and exchange process is designed to be simple and stress-free. Please refer to our Exchange/Refund Policy page for complete details on eligibility, timelines, and the step-by-step process.

Size & Fit Guidance: Choosing the right size when shopping online can be tricky. That's why our team is always ready to help. Share your body measurements (bust, waist, hip) with us over email or Instagram DM, and we'll recommend the best size for you from our available range — XS through 5XL. We want every customer to experience the perfect fit that Coord Sets is known for.

Payment or Coupon Code Issues: If your payment failed, was deducted but the order wasn't placed, or if a coupon code isn't working at checkout, don't worry — our team will investigate and resolve it promptly. Please share a screenshot of the issue along with your details so we can fix things quickly.

General Product Inquiries: Want to know more about the fabric of a particular coord set? Curious about care and wash instructions? Wondering when a sold-out style will be back in stock? We're happy to answer all your product-related questions in as much detail as you need.

Feedback & Suggestions: We believe the best brands are built with their customers. If you have ideas for new designs, colour combinations, fabric preferences, or any improvements you'd like to see, please don't hesitate to share. Every piece of feedback is read, discussed, and considered by our team. Your voice truly shapes the future of Coord Sets.

Our Promise To You

At Coord Sets, we don't just sell coordinated sets — we build relationships. Every customer who shops with us becomes a part of our growing family, and we treat every interaction with the same warmth and respect that we'd want for ourselves.

We promise to listen carefully, respond promptly, and work towards a fair resolution every single time. Whether your query is big or small, simple or complex, our goal is to leave you feeling heard, valued, and happy. That's the Coord Sets commitment.

We are a proudly Made in India brand with a global vision. From the streets of Surat to wardrobes across the country and beyond, Coord Sets is redefining coordinated fashion one happy customer at a time. And it's your trust and support that makes it all possible.

Thank you for choosing Coord Sets. We look forward to hearing from you and serving you with the care and dedication you deserve.